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Top performers: MFA applicators earn respect from customers and MFA

In previous issues of Today’s Farmer, I’ve written about the challenging times ahead for weed control. We’re fighting weeds that evolve to resist whole families of chemistry. We’re lucky to have new crop protection technology to help with weed control, but they will bring challenges of their own. New herbicide systems such as Dicamba- and 2,4-D-tolerant soybeans will take increased oversight. With these systems, we expect high volumes of custom application. It will be paramount for whoever is spraying to understand the target crop’s surroundings. Tank clean-out procedures will take on new critical importance. Wind direction and speeds will factor heavily into where, when and how we spray. And there won’t be any leeway if the wrong field gets sprayed. At MFA, these are practices that we already pride ourselves in doing well. Still, they will become more challenging in the near future.

That’s why I want to take this space to celebrate some of our employees who take their job seriously and deliver real MFA service to our customers.

MFA had its second annual applicator training a few months ago. This training updates our applicators on the latest in spraying technique. Participants spend half a day to update their knowledge and learn about new procedures and technology.

One part of the program is to recognize our top applicators. We seek nominations from throughout the MFA trade territory to highlight custom applicators who really excel at their job and in their community. We use this program to propel nominations to a national competition sponsored by AGCO. The AGCO Operator of the Year is announced each year at the Agricultural Retailers Association annual meeting. It’s a popular program, with a lot of participation. And it is really tough to win. Aside from a trip to the ARA meeting, the AGCO Operator of the Year winner receives a top-end Harley Davidson or cash prize.

I don’t get to brag often enough on our applicators, so take a look at our 2014 MFA Incorporated Operator of the Year finalists. These are the guys that farmers request by name. They are doing a good job for you.

Region 1: Tim Hurst
AGCHOICE, ROCK PORT, MO.
YEARS OF SERVICE: 8
ANNUAL ACRES: ABOUT 71,000

AGChoice manager Jarod Graves said Hurst has been running custom application machines for a total of 16 years. “Tim will have everything on his machine in tip-top shape when he goes to the field.” As with most modern application rigs, Hurst has to be a good driver, but a computer technician as well, mastering RTK autopilot and multiple products. Aside from his mastery of the equipment, farmers trust Hurst for his instincts and agronomic knowledge. “Farms rely on him to make in-field decisions. Is it too muddy? Is there too much crop residue? Are rows sealing? When farmers know Tim makes these decisions correctly, it puts him in high demand.” Graves said there’s a simple way to describe Hurst: “He takes pride in what he does.”

In his spare time Hurst enjoys time with his three children. He likes to hunt and fish, especially with the kids, and he spends time following his son’s baseball team.

Region 2: Earl Huston
MFA AGRI SERVICES, CANTON, MO.
YEARS OF SERVICE: 38
ANNUAL ACRES: ABOUT 29,000

Canton MFA Agri Services manager Angela Schaller said, “Earl Huston is a hard working employee that I never have to worry about. I know he will take care of our customers.” Schaller added that Huston has a unique relationship with MFA customers. They call him personally to book fields that need fertilized or sprayed. Then they don’t worry about it, because, once the call is in, they know Huston will get it done.

“Earl takes a lot of pride in his work. He takes time to know not just the customer, but the customer’s entire family. He treats them how he’d want to be treated if he was in their shoes. He goes to every educational meeting he can, because he wants to know what will best benefit his customers. You’ll often see him spend time scouting a customer’s field because he knows that when farmers succeed, everyone at MFA succeeds. Customers value his opinion and know that he will be honest with them.”

Region 3: David Layne
MFA AGRI SERVICES, BOONVILLE, MO.
YEARS OF SERVICE: 14
ANNUAL ACRES: ABOUT 28,000

When fertilizer season is in full gear, you can expect David Layne to be one of the first ones to work in the morning and one of the last to leave.

“When David pulls in the lot in the morning, it’s all about business,” said Boonville MFA Agri Services manager Ronnie Anderson. “If a farmer calls and needs fertilizer on a field before he plants, and plans to start planting at 6:30 a.m. on a Sunday, David is there before 6 a.m. getting the job done.”

Anderson said it’s that kind of commitment that has earned Layne the respect of area farmers.

“Customer trust and satisfaction are two of the most important aspects of this business. Anderson said that Layne knows how to push to get a job done. And he knows when conditions get too bad, whether from high winds or wet soils, the quality of work can deteriorate. And Layne understands the farming practices of his customer. He factors all of these variables into his work. “He wants to get the job done right,” said Anderson.

In his spare time, Layne loves to garden. When his garden crops begin to deliver, there is a steady flow of produce on the Boonville MFA Agri Services counter free for whoever stops in.

Region 4: Dave Lawson
MIDSOUTH/LEGRAND FERTILIZER, POPLAR BLUFF, MO.
YEARS OF SERVICE: 7
ANNUAL ACRES: ABOUT 27,500

Midsouth manager Matt Mauldin said that attention to details and being a life-long member of the community are a successful combination for Lawson. “Dave does an outstanding job. He keeps his truck in top shape. He is always courteous and does a good job spreading. He covers acres with zero customer complaints.”

A self-starter, Lawson takes downtime as serious as time in the field. “He is always finding things to do. He never has to be told to do anything,” said Maudlin. He added that at the end of every day, Lawson washes his truck and inspects it from end to end. That’s a benefit to the company, but it’s a benefit to customers as well. It minimizes downtime. And it helps customers receive timely service.

In his spare time, Lawson likes to spend time with his granddaughter and hunt for arrowheads on the family farm. He is an avid NASCAR fan.

Region 5: Douglas Preston
AGCHOICE, WEIR, KAN.
YEARS OF SERVICE: 22
ANNUAL ACRES: ABOUT 40,500

Weir AGChoice manager Bill Garner said Preston has that trademark of good applicators: customers ask for him by name. “He is very professional when he interacts with customers. And he is knowledgeable about all of our products. Doug makes sure the equipment he uses is in top shape and working order. He keeps it clean and sharp.” In essence, said Garner, Preston’s performance and knowledge give customers trust in him to help make the right decisions for their operations. “Doug’s stewardship for the environment and his willingness to help customers be good stewards of their land really enriches our farming community,” said Garner.

In his spare time, Preston enjoys fishing and gardening.

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